Shipping & Delivery Policy

Last updated: 13 October 2026

Foamelle aims to process and deliver orders safely and efficiently. This policy explains our delivery coverage, order processing times, estimated delivery timelines, shipping charges and tracking procedures.

1. Delivery Coverage

Foamelle currently aims to deliver to serviceable locations within India through available courier and logistics partners.

Delivery availability may depend on the customer's PIN code and the serviceability of our shipping partners.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment or order confirmation.

Orders placed on Sundays, public holidays or during exceptional operational circumstances may require additional processing time.

Processing time is separate from the estimated delivery period.

3. Estimated Delivery Time

Estimated delivery usually takes 3–7 business days after dispatch, depending on the destination, courier availability and local delivery conditions.

These are indicative timelines, not guaranteed delivery dates. Remote locations, public holidays, weather conditions, transportation disruptions or other unforeseen circumstances may cause delays.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout before the customer completes the order.

Any free-shipping offer will be subject to the conditions stated in the relevant promotion or at checkout.

We will not add undisclosed shipping charges after an order is placed.

5. Order Tracking

Once an order has been dispatched, tracking information will be shared through the contact details provided at checkout, where tracking is available.

Customers can use the tracking link or number to check shipment progress.

6. Incorrect Addresses and Failed Deliveries

Customers should provide a complete and accurate delivery address, PIN code and contact number.

If delivery fails because of an incorrect address, an unavailable recipient or other delivery-related circumstances, the courier may attempt redelivery or return the parcel to us.

If a parcel is returned, contact supportfoamelle@gmail.com to discuss redelivery or an applicable refund. Any additional delivery charge will be communicated before a chargeable redelivery is arranged.

Nothing in this policy limits any rights available under applicable law.

7. Damaged Packages

If your package arrives visibly damaged, retain the packaging and take photographs of the outer parcel and product where possible.

Please contact supportfoamelle@gmail.com promptly, preferably within 48 hours of delivery, with your order number and supporting photographs so we can investigate.

This reporting request does not restrict any rights available under applicable law.

8. Delivery Delays

Foamelle works with third-party courier partners. Although we aim to meet estimated delivery timelines, delays may occur.

If your shipment is significantly delayed or tracking has not updated for an extended period, contact our support team for assistance.

9. Contact Information

Brand: Foamelle

Legal Merchant Name: Adhnan KS

Email: supportfoamelle@gmail.com

Phone / WhatsApp: +91 730 680 5913

Business Address: Karukappadath, Building No. 23/263, Cheraman West, Eriyad, Thrissur, Kerala – 680666, India.