Privacy Policy

Last updated: 13 October 2026

At Foamelle, we respect your privacy and aim to handle personal information responsibly. This policy explains how information may be collected, used, shared and protected when you visit our website or purchase our products.

1. Information We Collect

Depending on how you use our website, information may include:

Contact and delivery information

• Name

• Email address

• Phone number

• Billing and shipping address

Order and transaction information

• Products purchased and order history

• Order status and payment confirmation

• Refund and customer support records

Technical information

Depending on our website settings and services, information such as IP address, browser type, device information, pages viewed, referral source and website interaction data may be collected.

Payment information is handled through the payment providers used at checkout. Foamelle does not intentionally store complete payment card details unless an authorised service specifically requires it and applicable security requirements are met.

2. How We Use Your Information

Information may be used to:

• Process, confirm and deliver orders.

• Collect payments and process eligible refunds.

• Provide order tracking and customer support.

• Respond to complaints and product enquiries.

• Improve our website and shopping experience.

• Detect fraud and protect website security.

• Send order-related updates.

• Send promotional communications where permitted by law and any required consent has been obtained.

• Comply with legal, tax, accounting and regulatory obligations.

3. Shopify and Third-Party Service Providers

Our online store is hosted on Shopify. Shopify and other service providers may process information as necessary to operate the store and provide their services.

Depending on the services enabled, relevant information may be shared with payment processors, courier and fulfilment partners, technical service providers, customer support platforms and analytics or advertising providers.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose and handle information in accordance with applicable law.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and support analytics or advertising, depending on the tools enabled.

You may be able to manage certain cookies through your browser or the consent options presented on our website. Disabling essential cookies may affect website functionality.

Where consent is required for non-essential tracking, we will manage that consent in accordance with applicable law.

5. Marketing Communications

Where permitted by law and any required consent has been obtained, we may send promotional communications about Foamelle products and offers.

You may opt out of promotional emails using the unsubscribe link, where available, or by contacting us. Necessary transactional communications may still be sent.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution and legal recordkeeping.

Retention periods depend on the information involved and applicable requirements.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration or destruction. No online transmission or storage system can be guaranteed to be completely secure.

We will handle personal-data incidents and required notifications in accordance with applicable law.

8. Privacy Requests

Subject to applicable law, you may request access to, correction of or deletion of personal information, or raise a concern about how it is handled.

Some information may need to be retained to comply with legal obligations or maintain appropriate records. We may need to verify your identity before acting on a request.

9. Children's Privacy

We handle personal information relating to children in accordance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

11. International Processing

Depending on the services used, some service providers may process information outside your state or country. Any applicable cross-border processing will be handled in accordance with relevant legal requirements.

12. Changes to This Policy

We may update this policy to reflect changes in our business, website, technology or legal obligations. The latest version will be available on this page.

13. Contact Information

Brand: Foamelle

Legal Merchant Name: Adhnan KS

Email: supportfoamelle@gmail.com

Phone: +91 730 680 5913

Business Address: Karukappadath, Building No. 23/263, Cheraman West, Eriyad, Thrissur, Kerala – 680666, India.