Refund, Return & Cancellation Policy

Last updated: 13 October 2026

At Foamelle, we aim to provide quality shoe-care products and a satisfying shopping experience. This policy explains the conditions and procedures for returns, replacements, refunds and order cancellations for purchases made through our website.

1. Return, Replacement and Refund Eligibility

Customers may contact us if they receive:

• A product that arrives damaged or defective.

• An incorrect product or variant.

• An order containing missing items.

• A product with a verified manufacturing defect.

Please report delivery damage, incorrect items or missing products within 48 hours of delivery wherever possible. This helps us investigate the issue promptly and does not restrict any rights or remedies available under applicable law.

Please retain the product, original packaging, accessories and invoice, where available, until the matter has been reviewed.

For hygiene and quality-control reasons, voluntary returns of products that have been opened, used or damaged by the customer may be declined, except where a return, replacement or refund is required under applicable law.

Change-of-mind returns are not automatically guaranteed. Any such return will be subject to Foamelle's applicable return terms and consumer rights under the law.

2. How to Request a Return or Replacement

To request assistance:

1. Email supportfoamelle@gmail.com.

2. Include your name, order number and contact details.

3. Explain the issue clearly.

4. Attach photographs or a short video showing the product and packaging, if available.

Our support team will review the information and provide the next steps.

Please do not send a parcel back before receiving return instructions from our team. An unboxing video may help with an investigation, but its absence does not automatically remove any rights available under applicable law.

3. Order Cancellation

Customers may request cancellation before dispatch by emailing supportfoamelle@gmail.com or contacting +91 730 680 5913.

Once an order has been dispatched, cancellation may no longer be possible. Contact us to discuss any available options under our policies and applicable law.

If Foamelle cancels an order for which payment has been collected, the amount paid will be refunded, subject to applicable law.

4. Refund Eligibility and Processing

Refunds may be available for eligible damaged, defective, incorrect or incomplete orders, cancelled orders, undelivered orders, or other circumstances where a refund is due under applicable law or the terms of the order.

Once approved, a refund will be initiated to the original payment method wherever possible.

Our processing estimate is 5–10 business days from refund approval. The time required for funds to appear in the customer's account may also depend on the bank, card issuer or payment provider.

If a refund has not arrived within the communicated timeframe, contact us with your order details.

5. Return Shipping Charges

For verified damage, defects, incorrect products, missing items or errors attributable to Foamelle, we will arrange or cover reasonable return shipping costs as applicable.

For a change-of-mind return that Foamelle voluntarily accepts, the customer may be responsible for return shipping charges where permitted by law and disclosed in advance.

6. Failed or Undelivered Orders

If an order cannot be delivered and is returned to us, we will review the shipment status and contact the customer regarding redelivery or an applicable refund.

Where a refund is due, it will be processed in accordance with applicable law and the communicated refund procedure.

7. Contact Information

Brand: Foamelle

Legal Merchant Name: Adhnan KS

Email: supportfoamelle@gmail.com

Phone / WhatsApp: +91 730 680 5913

Business Address: Karukappadath, Building No. 23/263, Cheraman West, Eriyad, Thrissur, Kerala – 680666, India.

Return Address: Karukappadath, Building No. 23/263, Cheraman West, Eriyad, Thrissur, Kerala – 680666, India.

We aim to handle customer concerns fairly and transparently in accordance with applicable Indian consumer protection laws.